Helpful Information at at glance! 

2021/2022 Landscaping Schedules/Information
The Springs 
Village Center 
Fellowship 
HillCrest 


For Tennis & Pickleball Court Reservations:
Click here -> Reservation - For questions or joining a group email tennis@sterling-life.com. 

NEED AN ACCESS CARD:  
For NEW Access card, please email SOTLaccesscards@gmail.com with proof of ownership (new owners only) Your name, property address, a headshot (picture from the shoulders up) of everyone in your household needing an access card, please be sure to list any minors. The first two cards are free, any extras or replacements are $25. 
Cards not working?
Please email Sterling on the Lake Activities activities@sterling-life.com with your name, property address, and card number. 

Russell Landscape Group Contact:
If you need to contact Russell Landscape, please use the link below. https://www.russelllandscapegroup.com/sterlingonthelake
 
REPORT A STREET LIGHT OUT:
https://www.jacksonemc.com/outage/report-outdoor-light-outage 
By phone Call 1-800-245-4044

To Report a Power Outage on App - Submit an outage via the MyJacksonEMC mobile app. If you haven’t created a MyJacksonEMC account and installed the app, you’ll need to do those steps first. You can find instructions on downloading the app and setting up your account here. Once you log in to the MyJacksonEMC app, select Report an Outage, then select Report an Outage.

HOW TO OBTAIN A TRASH/RECYCLE CAN: 
Please call Red Oak Sanitation at 770-536-7868 and they will bill separately for the second can. One bulk item may be picked up on trash day if you call and let them know what you have. 
TRASH / RECYCLING SERVICE DAYS ARE Tuesdays each week - Garbage cans and recycle bins must be concealed from view from the street and neighbors at all times.  Trash and recycling may be placed on the curb on Monday evenings AFTER 6PM in preparation for Tuesday service days.  Receptacles are to be returned to their storage locations on Tuesday evenings.

RESERVE THE CLUBHOUSE: 
Please email activities@sterling-life.com for calendar availability. Rental forms can be downloaded here and guidelines can be found here. Rental forms and fees must be returned to the clubhouse. 
$200.00 Security Deposit is required for ALL rentals. $350.00 Security deposit is required for ALL wedding events. CHECKS ONLY!

FASTEST WAY TO GET AN ARC MODIFICATION APPLICATION APPROVED: 
Application can be found here. Please be sure to review the Modification Guidelines before submitting. Please submit 2 (two) complete packages including this form and any other required information to the clubhouse. CHECKS ONLY! The DRC has 30 (thirty) business days to approve or deny this modification request. Fines per the Fining Policy will be charged if the modification is carried out without approval. Please provide all information necessary to evaluate your request thoroughly and quickly. Please be kind and patient with the process outlined in our Governing Documents.  It is in everyone’s best interest and thank you in advance.
After submitting your application, you will receive a confirmation email that your application has been submitted.

*Please also note that requests submitted without all required forms, supporting documents, 
drawings, pictures, etc. will be considered incomplete until received.

PAYING DUES:
Dues can be paid through your www.sterling-life account under the accounting tab or through www.cmacommunities.com. Please do not wait to drop off a check at the management office on the last day, as it will NOT post to your account in time.  Payments dropped off at the management office will be mailed to the lockbox for you, but it will delay posting.  Management does not post checks, and payments dropped off will have to be forwarded to our accounting department.

If you are a homeowner needing to pay your fees or view your account, you can do this 24/7 at www.cmacommunities.com. Should you need assistance with the website or login credentials, please contact the CMA Customer Service at 404-835-9100 or support@cmacommunities.com. They are available Monday - Friday, 9am-5pm.

Auto-Pay for Assessment:  You can start and stop automatic debits via your CMA online account.  To start auto-debit deductions, login to your CMA account, click the E-Pay tab, click the Recurring tab, and click on the “Add ACH” button at the bottom left of the page. Enter your bank account information, select a start date, and click Save.  To stop or modify your auto-debit deductions, login to your CMA account, select the E-Pay tab, click the Recurring tab, and click on the “Modify ACH” button at the bottom left of the page.  You will be provide the option of updating the account info or deleting it to stop auto-debiting.

2022 Assessment:  $1,200
Fellowship Owners : $230 per quarter. 
Hillcrest Owners: $290 per quarter. 
The Springs: $396 per quarter
Village Center: $295 per quarter


Paying By Mail or Bill Pay: Please make the check out to Sterling on The Lake HOA c/o CMA and include your payment statement.

The mailing address is:
Sterling on The Lake HOA c/o CMA
PO Box 65851
Phoenix, AZ 85082-5851

HOW TO REACH THE COMMUNITY ASSOCIATION MANAGER – Office hours are Monday - Friday, 9:00AM to 5:00PM (Phone: 770-965-3980). Please be sure to leave a message with you name, number, property address, and the nature of your call. Calls are returned 24 -48 hour (business days).  If you would prefer to meet in person, please email to set up an appointment (manger@sterling-life.com). 😊 Emergencies that may occur after hours can be reported to CMA, through our emergency line by calling 404-835-9100 and following the prompts to the on call manager.

MAILBOX REPAIR AND NUMBERS – Ted Tatum – 770-827-5365 for replacement numbers $5.00 per number (in office) CHECK ONLY.
Replacement boxes: Streetscapes- Cathy Wheeler – 770-732-9391 404-569-4040  Streetscapesinvo@gmail.com.If a homebuyer wants to do the installation themselves, the only approved mailbox for Sterling on the Lake is the Imperial Mailbox Model #CS 810R-064 with an “S” scroll, ring pull and the custom logo ovals on the sides. 
 
Nick Overly (mailbox painting/repair)- 678-725-1702; streetscapesinfo@gmail.com 

FOR SALE SIGNS: For Sale Sign Guidelines Signs by Tomorrow 770-534-6616 – For Sale signs